Customer support
Setup help, account questions and troubleshooting. Start with the steps below, and message the team if they do not sort it.
Self-service
These four cover the great majority of the messages we get. Each takes a couple of minutes.
Restart the router and the streaming device. Move to a wired connection or closer to the router. Close anything downloading in the background. If one channel stutters while the rest are fine, the problem is the source, not your setup — send us the channel name.
Check the connection details character by character — a capital letter or a trailing space is the usual culprit. Then force the player to close and reopen it so it fetches the list again.
The guide downloads separately from the channel list and can take a few minutes the first time. If it is still empty afterwards, look for an EPG or guide refresh option in the player’s settings.
One connection plays on one device at a time. If a second device is already streaming, the first will stop. Close the player properly on the device you are not using rather than just turning the screen off.
Customer support
Most questions are quicker to answer in a two-minute conversation than by reading a page. Ask about a device, a plan, a payment or a picture that keeps stopping.
The quickest route. Your message opens ready to send, so you only have to press the button.
Open a WhatsApp chatSetup walkthroughs and troubleshooting steps you can follow at your own pace.
Visit the support centreSupport questions
Short answers to what people ask the support team most.
Catchon TV is a subscription streaming service delivered over your internet connection. Instead of a satellite dish or a cable box, you sign in on a device you already own — a smart TV, a streaming stick, a phone, a tablet or a computer — and watch through a compatible player app.
IPTV stands for Internet Protocol Television. Video is sent to your device as internet data rather than as a broadcast signal. When your subscription is set up you receive the details your player app needs, you enter them once, and your channels and library load over your existing broadband or Wi-Fi connection.
The service is designed for common streaming hardware: smart TVs, Amazon Fire TV devices, Android TV and Google TV boxes, Apple TV, Android phones and tablets, iPhone and iPad, and Windows or Mac computers. Each device needs a compatible IPTV player app — see the installation guide for the steps that match your hardware.
Install the player app from your device’s own app store, open it, and enter the connection details supplied with your subscription. Our installation guide walks through each supported device in order, with the screens you will see along the way. If a step does not match your device, message the team and we will talk you through it.
One connection streams on one device at a time. If two people need to watch different things at the same time, you need more than one connection. Subscriptions are sold for one to five connections, and the price for each is shown on the plans — use the selector above the cards to switch between them. The more connections you take, the less each device costs per month.