FAQ

Catchon TV is a subscription streaming service delivered over your internet connection. Instead of a satellite dish or a cable box, you sign in on a device you already own — a smart TV, a streaming stick, a phone, a tablet or a computer — and watch through a compatible player app.

IPTV stands for Internet Protocol Television. Video is sent to your device as internet data rather than as a broadcast signal. When your subscription is set up you receive the details your player app needs, you enter them once, and your channels and library load over your existing broadband or Wi-Fi connection.

The service is designed for common streaming hardware: smart TVs, Amazon Fire TV devices, Android TV and Google TV boxes, Apple TV, Android phones and tablets, iPhone and iPad, and Windows or Mac computers. Each device needs a compatible IPTV player app — see the installation guide for the steps that match your hardware.

Install the player app from your device’s own app store, open it, and enter the connection details supplied with your subscription. Our installation guide walks through each supported device in order, with the screens you will see along the way. If a step does not match your device, message the team and we will talk you through it.

One connection streams on one device at a time. If two people need to watch different things at the same time, you need more than one connection. Subscriptions are sold for one to five connections, and the price for each is shown on the plans — use the selector above the cards to switch between them. The more connections you take, the less each device costs per month.

As a general guide, allow roughly 5 Mbps for standard definition, 10 Mbps for HD and around 25 Mbps for 4K, per stream. A stable connection matters more than a fast one: a wired Ethernet connection, or 5 GHz Wi-Fi close to the router, gives steadier playback than a weak signal on a fast plan.

After your order is confirmed, the team sends your connection details and the setup steps for your device using the contact method you ordered through. If you have not received them, message us on WhatsApp or call and we will resend them.

WhatsApp is the quickest route — the button on every page opens a chat with your message ready to send. You can also call the number shown in the header and footer. Tell us the device you are using and what you are seeing on screen, and we can narrow the problem down faster.

Contact the team before your current term ends and we will arrange the next one. Renewing on the same connection normally means you keep your existing setup and do not have to reconfigure your player app.

Start with the connection: restart the router, move the device closer to it or plug in an Ethernet cable, and close other apps that are downloading in the background. If a single channel buffers while the rest play normally, that points to the source rather than your setup — send us the channel name and we will look into it.